Autocount Support

GO-Global SUPPORT

Experience outstanding support powered by our dedicated team of support specialist

  • Guaranteed Response Time
  • Software Updates, FAQ’s
  • Available for ANY GoGlobal software owners

Basic Support

For current customers with non-critical business operations.

basic-support

Priority Support

Our PREMIUM support system for mission critical businesses.

premium-support

Comparison between Basic & Priority Support

SERVICES SUPPORT PACKAGE
Priority SupportBasic Support
Telephony:
Facsimile:
Email:
Customer Portal:N/A
Remote Access:
Priority Phone Line:N/A
Service Hours:9am - 6pm

9am - 1pm (Sat)
9am - 6pm

9am - 1pm (Sat)
Service Days:Mon - Sat (excluding Public Holidays)Mon - Sat (excluding Public Holidays)
Response Time:Within 4 hoursWithin 2 days
On-site Support:*1 tripN/A
Classroom Training:50% Normal PriceNormal Price
End User Contact Point:Up to 31

*We also provide ad hoc (one time support) to anyone that would need our expert services. Call us or contact us for more information.

Need more information?

Find out more about our Support Packages.

Powered by Specialists & Advanced Technology

Margaret-support

“Our Customer Service team consists of 12 dedicated support specialist, specifically trained to assist our clients with all manner of support. The system is built upon Zendesk, an award winning support system, providing our clients with easy access to FAQ’s, Knowledge Base and a support ticketing system with guaranteed response time.”

Margaret, iDynamics Customer Service Manager

Need more information?

Find out more about our Support Packages.